Frequently asked questions
We store your data in CJ1 Data Center, Cyberjaya that is 24/7 guarded.
Firstly, you should record error message details and capture screenshots of the issue for IT support team to accurately resolve the problem. Sometimes simply closing programs and restarting the computer to reset the system can fix the issue.
We follow an Agile methodology and once we start working on your project. We’ll keep you informed and update you on everything that’s going on regularly. Thanks to our project management strategy, communication is smooth.
Microsoft 365 offers 24/7 support through online resources, phone support, and community forums. You also have access to detailed help guides and tutorials.
Zoho development projects can typically take three to seven weeks to complete. However, there is no fixed time for any project. Because it all depends on the size, type, customization, integration, features, and functionality of the project.
Kindly fill in the data migration form available on the following link: Migration
SmarterMail is a full-featured email, group chat and team collaboration server that is the ideal Microsoft Exchange alternative. It is programmed to provide businesses with the need for functionality without compromising security, reliable business access and personal communication.
POP3 (Post Office Protocol) and IMAP (Internet Message Access Protocol) are email protocols that you can pick when configuring your email account in an email application (e.g. MS Outlook, Windows Live Mail or others) on a computer or mobile devices or tablets. You can arrive at a stage during the setup procedure where you have to decide between POP3 or IMAP setup.
POP3 downloads all email content into your email app. You can access stored emails even when you’re working offline and store new emails in the OUTBOX ready for delivery when you’re back online. Users can opt to delete the email from the server once it is downloaded to save hosting space or configure to leave a copy of the downloaded email on the mail server for any number of days.
IMAP protocol synchronizes the content of emails between your email application and the mail server, your email application and the mail server, your email application must still be online for you to access the status of your mail. Email content on all devices between your email application and the webmail is the same, as both of them synchronized their mail server content.
Microsoft 365 is a productivity cloud designed to help us accomplish various important tasks seamlessly, both in work and life, with the best Office apps, intelligent cloud services, and advanced security measures.
IT service management refers to managing all of your organization’s information technology needs. This includes sourcing the best hardware and software suited to your organization, installation, technical support, and IT staffing requirements. Additionally, it involves providing emergency consultation and assistance to ensure your business continues to operate smoothly and efficiently.
Another service from Google is a suite of applications used for managing organizations. for full collaboration Suitable for businesses of all sizes Whether small, medium or large, there will be an application suitable for any task. Many to choose from
Cloud backup, or online backup, is a process where data backup is transferred to an external server every night. The server is located in a secure data center in Perth. Cloud backup is safe, reliable, and easy to manage and verify.
A business email hosting service is a service that runs or operate email servers on the Internet. Usually business email hosting services provide paid email as opposed to free email or webmail that are funded by ads. Thus, business email hosting services differ from traditional end-user email providers such as webmail sites.
no problem! If you already have an internal IT department, no problem! We can offer scalable solutions that can be customized to meet your specific needs. Whether you need an IT service package, consultancy, security maintenance, or ThaiPC Support services, we make it easy with flexible flat-rate service plans that fit your requirements perfectly.
Microsoft 365 offers several benefits, including: Access Anywhere: Use Office apps and files from any device, anywhere with an internet connection. Advanced Security: Protect your data with cutting-edge security measures and compliance tools. Collaborative Tools: Enhance team collaboration with integrated tools like Teams and SharePoint. Automatic Updates: Receive the latest features and security updates without additional costs.
Please provide the model/specifications, quantity of computers, and the rental duration in “daily”, “weekly”, and “monthly” formats for an initial cost assessment. The rental computers will come with licensed Windows 10, MS Office 365 (Word, Excel, PowerPoint), and Eset antivirus software pre-installed and ready for use.
Different payment options are introduced to provide customers with maximum flexibility.
The Microsoft 365 Business Basic, Apps for Business, Business Standard, and Business Premium plans are available for both monthly and annual commitment payment options.
- Payment according to the monthly commitment: You will pay on a monthly basis, and you can cancel anytime.
- Payment according to the annual commitment: You will register for usage for one year, but you can choose to pay monthly or pay for the entire year at once when registering. There is a discount for selecting these payment options.
Microsoft 365 Enterprise plans, Office 365 Enterprise (including standalone plans like Exchange Online), and Microsoft 365 Apps for enterprise are available for annual commitment payment.
- Payment according to the annual commitment: You will register for usage for one year, but you can choose to pay monthly or pay for the entire year at once when registering.
Service contracts for management vary based on user preferences. Some clients prefer monthly programs, while others opt for multi-year contracts. Our service agreements typically start at 6 months, providing flexibility to tailor and enhance services according to long-term business needs.
AquaOrange provides relocation services, including equipment installation and network setup, to ensure readiness for use at the designated location, with the option for retrieval after use.
Microsoft 365
What is Microsoft 365?
Microsoft 365 is a cloud productivity suite designed to help us accomplish various important tasks, both in work and life, with the best Office apps, intelligent Cloud services, and advanced security measures.
The difference between monthly, annual, and contractual payment.
Payment options are introduced to provide maximum flexibility to customers.
Microsoft 365 Business Basic, Apps for Business, Business Standard, and Business Premium are available for monthly or annual payment plans.
- Payment according to the monthly agreement: You will pay on a monthly basis, and you can cancel anytime.
- Payment according to the annual agreement: You will register for usage for one year, but you can choose to pay monthly or pay for the entire year at once when registering. There is a discount for selecting these payment options.
Microsoft 365 Enterprise plans, Office 365 Enterprise (including standalone plans like Exchange Online), and Microsoft 365 Apps for enterprise are available for annual commitment payment.
- Payment according to the annual commitment: You will register for usage for one year, but you can choose to pay monthly or pay for the entire year at once when registering.
Microsoft 365 will work without an internet connection or not.
The Office apps you install on your PC or Mac, such as Word, Excel, PowerPoint, and Outlook, are available for your use even when you’re offline.
You will have access to your files stored on OneDrive when offline with Microsoft 365. Any changes you make while offline will be synced with OneDrive and all your devices when you reconnect.
You can read incoming emails or compose new emails and schedule meetings using Outlook. Your inbox and outbox will sync with your other devices when you reconnect.
Yes, Zoho Mail offers a free version for personal use. However, if you need additional features such as custom domain management or business use, you can opt for a paid plan.
Zoho offers 24/7 customer support via email or chat, and for business plan users, there is a dedicated support channel for faster assistance.
There is no minimum purchase requirement for licenses.
All data associated with your Google Workspace account is completely secure. The security of the service is verified by numerous certifications such as ISO 27001, ISO 27017, ISO 27018, SOC 2/3, and FedRAMP. If you have questions about how data is encrypted in Google services, please contact us. As a Google Cloud Premier Partner, we have the latest knowledge on how Google’s infrastructure protects your data.
Free antivirus software can be adequate depending on the usage and needs of your organization. However, if your customers require high detection rates tailored to their organizational needs for protecting against spyware, malware, and viruses, we recommend contacting us. We’re happy to assist you with the latest antivirus software solutions.
You can submit the number of users that you have and request a quote via:
sales@aquaorange.co.th / Contact number 02 686 3440
We will have backup machines installed at the rented location at a ratio of 1:10 (meaning for every 10 rented machines, there will be 1 backup machine provided). Additionally, our IT staff will be available to maintain and troubleshoot any issues, ensuring smooth operations without disruption to your work.
Of course you can! Only for these circumstances, we have a purpose-built migration tool. Also, our team of experts will plan and advise on how to migrate the data for you.
certain. Email us about your requirements. or send information through our web page We will contact you back with a quotation.
Zoho Mail offers high-level security features, including end-to-end encryption for both sending and receiving emails, and two-factor authentication (2FA) for added data protection.
With Google Workspace Business Standard, each user gets 30GB of storage (twice as much as a personal Gmail account). Google Workspace Business Standard provides 2TB per user, Business Plus offers 5TB, and the Enterprise package guarantees unlimited Google Drive storage.
Microsoft 365 provides up to 2TB of cloud storage per user via OneDrive, allowing you to store and access your files securely from anywhere.
Prices for business email accounts in Google Workspace start at $125 per user for one month (with Google Workspace Business Starter). You can see a detailed price list for Google’s productivity suite here.
Members can install Office apps on up to five PCs or Macs. five tablets and five mobile devices You can count a hybrid Windows device like the Microsoft Surface Pro as a PC or tablet.
Gmail features in Google Workspace (formerly G Suite) include custom business email addresses @yourcompany.com, unlimited group email addresses, a 99.9% availability guarantee, twice as much storage as free Gmail, no ads, phone and 24/7 support, Google Sync for Microsoft Outlook, and more.
Zoho Mail has an effective spam filtering system that helps block unwanted emails. It also filters phishing emails and viruses.
The money-back guarantee shall be valid for only 30 days (from the date of payment). For the next purchase, GB Network Solutions will refund your billing account as credit. You can therefore use the credits to register any of our products or services again. Rebating applications made after 30 days are strictly prohibited. Terms and conditions applied.
To start your journey with Microsoft 365, contact our sales team at Sales@thaipcsupport.com or call us at 082 669 0900. We’re here to make the transition smooth and ensure you get the most out of your subscription.
If you are a business with fewer than 300 employees, you can get started online today. Companies with more than 300 employees can contact our sales team to learn more about our enterprise plans.
Zoom offers various security features, such as waiting rooms, password protection, and end-to-end encryption, to ensure secure and private online sessions. Familiarize yourself with these features and implement them as needed.
Zoom offers accessibility features, such as closed captioning, screen reader support, and keyboard navigation, to accommodate students with different learning needs or disabilities. Additionally, you can provide alternative formats for course materials or leverage assistive technologies as needed.
Opting for flat-rate billing can save you money by allowing you to budget IT expenses effectively. It helps you focus more on your core business goals by providing tailored service packages for your specific business needs.
Our service management includes fixed monthly costs. Once you sign a contract, our Managed IT Services cover maintenance and support for all components of your network.
Yes, Zoho Mail supports the Thai language for both its interface and for composing/reading emails, making it user-friendly for Thai users.
Zoho Mail has applications available for both iOS and Android, allowing real-time syncing with your email and offering convenience on mobile devices.
Yes, Zoho Mail supports managing emails for businesses, along with custom domain email services, making your brand more professional and trustworthy.
Yes, we do. Our guarantees include the 30 days money-back guarantee, 99.9% Server and Network Uptime Guarantee and 24/7 Dedicated Technical Support.
Using documents such as a company certification letter or Form Por.Por. 20 as supporting evidence for computer rental is sufficient, and there is no need to place a deposit.
No, you don’t. Our team of experts will take care of your business email server.
Yes, Zoho Mail supports IMAP and POP3 protocols, enabling you to use it with clients like Microsoft Outlook or Thunderbird.
Yes, Zoho Mail offers plans that accommodate organizations with a large number of employees, with flexible user and team management features, making it suitable for businesses of all sizes.
Yes, Zoho Mail integrates seamlessly with other applications in the Zoho Suite, such as Zoho CRM, Zoho Projects, and Zoho Docs, improving team productivity.
You cannot purchase individual applications separately. Google Workspace is a suite of applications designed to work together. For example, you can save Gmail messages as events in your calendar with just one click. Changes and comments made to Sheets, Docs, or Slides won’t go unnoticed by colleagues as everyone will receive email notifications. In Calendar, you can also create Google Meet meetings and notify other attendees. Working within the cohesive environment of Google Workspace applications ensures maximum efficiency and productivity.
Yes, Microsoft 365 is available in various plans tailored for businesses of all sizes, offering tools and features designed to enhance productivity and collaboration in a professional environment.
Yes, Microsoft offers a free trial for Microsoft 365. You can sign up for the trial version on the Microsoft 365 website to explore its features before making a purchase. Contact our experts at Sales@thaipcsupport.com or call us at 082 669 0900
Yes, Zoom allows you to record sessions locally or in the cloud for future reference. However, it’s essential to obtain consent from participants before recording and follow any applicable privacy regulations.
You can do this regardless of the size of your organization. We recommend that you distribute the responsibility of managing users and services to a trusted group of users. You can grant admin privileges to users by assigning applicable admin roles. Assigning a role to a user grants them access to your Admin console. You can designate a user as a super admin, who can perform all tasks in the Admin console, or assign roles with limited responsibilities, such as allowing them to create groups, manage service settings, or reset user passwords.
After switching to Google Workspace, you can opt not to use other office programs. All tasks you used to perform in those programs can also be done in Google Workspace. Don’t worry about the files you created earlier; they will not become useless. Documents with other extensions (such as .txt or .docx from Microsoft Office) can be easily viewed in Drive or converted to Google Workspace files without losing any features.
You can install other necessary programs by yourself, or if you want us to handle it, please let us know so that we can assess additional service charges. (Installed programs must be legitimate and licensed.)
There is no charge. in counseling
ThaiPC Support will be responsible for the delivery, relocation, installation (including quality assurance checks to ensure the machines are ready for use), and retrieval of the rented equipment only. If the customer requires IT staff to assist with day-to-day operations, please notify us so that we can assess additional service charges.
