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IT Helpdesk
IT Helpdesk2024-05-27T10:12:31+07:00

IT Helpdesk Services

IT Support

IT Helpdesk

IT Outsource

Helpdesk Support receives notifications of problems from users or users and performs preliminary analysis of where the problem is likely to arise from, then sends the problem to the Support department in that section.

  • Corporate IT care and problem solving services

  • Remote Support Service

  • On-site Support service

  • IT technical care service

  • Network management service within the office

  • IT systems engineer

We have an IT Helpdesk service to take care of and solve complete IT Support system problems with a team of Thai and foreign professionals. Has more than 22 years of experience serving more than 3,500 customers, guaranteeing service standards.

Free IT consultation! Free IT consultation!

Request a quote

    IT Helpdesk Services

    IT Support

    IT Helpdesk

    IT Outsource

    Helpdesk Support receives notifications of problems from users or users and performs preliminary analysis of where the problem is likely to arise from, then sends the problem to the Support department in that section.

    • Remote Support Service

    • Corporate IT care and problem solving services

    • On-site Support service

    • IT technical care service

    • Network management service within the office

    • IT systems engineer

    We have an IT Helpdesk service to take care of and solve complete IT Support system problems with a team of Thai and foreign professionals. Has more than 22 years of experience serving more than 3,500 customers, guaranteeing service standards.

    Free IT consultation! Free IT consultation!

    Request a quote

      What is IT Helpdesk ?

      IT Helpdesk is a part of the team that provides assistance and solves IT problems to users within the organization, giving advice and solving IT problems over the phone or using Remote Access to solve problems for users. Troubleshoot problems that occur on users’ computers, such as fixing computer freezes. Internet connection problems Install programs, viruses, etc.

      Remote Support Service

      Service under Remote Support by expert and skilled staff ready to professionally take care of all problems within a short period of time, quickly and accurately, so that customers receive maximum benefit. Because we emphasize the quality of service as our main focus.

      • Remote install software for organizations
      • Remotely set up the operation of network devices, switches, and firewalls.
      • Troubleshoot and manage employee desktop work
      • Maintain and set up operating systems (MAC, Windows and Linux)
      • Check the operation of the system-server.
      • Server settings

      Corporate IT problem solving service

      It is well known that communication is important. and is very necessary for running the current business We provide a variety of services. In order to help drive your business smoothly and accurately.

      • Helps manage space appropriately
      • Installation care service
      • Service to take care of usage settings
      • Support services in many channels
      • (Call, email, chat, website)

      On-site Support service

      In cases where Remote Support is still unable to answer the customer’s needs, we have another service, which is to work in the customer’s organization. To ensure that customers will receive service from the staff. with our expertise and expertise And to make sure Every system, every software that customers have Will continue to work to respond to customers’ businesses in a cost-effective manner and has the greatest benefit

      • We have a system for reporting problems that is reliable, fast, and can easily track down problems. Therefore, every customer problem will be under our care at all times.
      • Access to the edit destination Even on the desktop of a normal user.
      • User account setup service and synchronization with LDAP
      • Automatic asset inspection management system

      IT technical care service

      at present Technology has always been developed and updated to be up to date. This requires specialized staff who have received special training. To be able to cope with all new devices or software that occur over time. We therefore give importance and recognize this necessity. Therefore, we have a team of experts and staff who are knowledgeable in every matter.

      Network management service Inside the office

      Thai PC Support’s network engineers are technology experts who design, install, and maintain computer networks. He has knowledge in both information technology and working with operating systems and general engineering. Our expertise allows us to take care of your network infrastructure and offer comprehensive service and protection across multiple service models and coverage such as:

      • router
      • Server
      • Back up data
      • switch
      • DSL/CMTS/FTTx management
      • VoIP
      • Workstation
      • Check the problem
      • Engineering
      • Virtualization
      • firewall
      • Performance measurement

      IT systems engineer

      For the goal of working efficiently and seeing results, ThaiPC Support provides support services and assistance in defining the structure and planning of comprehensive corporate IT system development as follows:

      • Instruction manual
      • Operation steps
      • Work desk structure
      • Manage system and settings
      • process improvement

      More than 3,500 organizations

      AquaOrange Software has over 25 years of extensive experience in providing IT solutions, operating with global standards, and a dedicated team of experts ready to continuously enhance our work and services.

      Our Clients
      Our Clients

      Benefits of using IT Support services
      IT Support

      To enhance organizational efficiency, AquaOrange Software offers comprehensive IT services. We specialize in end-to-end IT systems.
      To enhance organizational efficiency, AquaOrange Software offers comprehensive IT services. We specialize in end-to-end IT solutions, including computer systems, network setup, email systems, office installations, software installations, IT consulting, and rental services for computers, laptops, and other IT equipment.

      One Stop Service
      One Stop Service

      Complete service in all aspects of IT, covering all problems.

      Free consultation
      Free consultation

      Quick to solve problems Can work continuously

      Covers all problems
      Answer every problem

      Quick to solve problems Can work continuously

      Remote Support
      Remote Support

      Quick to solve problems Can work continuously

      Reduce employment
      Reduce business expenses

      Quick to solve problems Can work continuously

      Server 1
      Service by experts

      Quick to solve problems Can work continuously

      We have received certification from

      Leading organizations nationwide and abroad

      certificat home

      Services included in IT Helpdesk

      IT Helpdesk is a part of the team that provides assistance and solves IT problems to users within the organization, giving advice and solving IT problems over the phone or by Remote Access to solve problems for users. Troubleshoot problems that occur on users’ computers, such as fixing computer freezes. Internet connection problems Install programs, viruses, etc.

      IT Helpdesk (Part time / Full time)

      They receive problem reports from users, perform initial analysis, and then forward the issue to the relevant support team within that department.

      Services available on a daily/weekly/monthly basis

      We offer flexible service options that can be accessed as needed and tailored to the organization’s convenience and needs.

      Installation of Anti-Virus & Spyware Systems

      They receive problem reports from users, perform initial analysis, and then forward the issue to the relevant support team within that department.

      Monthly and Annual Service Contracts

      You can choose to enter into a service contract with flexible payment options, tailored to your organization’s needs.

      Managing NAS and File Sharing Systems.

      They receive problem reports from users, perform initial analysis, and then forward the issue to the relevant support team within that department.

      Maintenance of PC / Laptop / Server

      IT Service for the maintenance, upkeep, and troubleshooting of both hardware and software to ensure continuous availability.

      it support2

      IT Consulting services

      Providing IT business consulting services to multiple organizations in developing IT systems to meet business needs.

      Installation of VPN and Load Balancing Systems

      Creating secure and fast private network connections to various devices using VPN for safe data transmission.

      Work Activity Report

      Reporting the results of inspections and providing improvement plans and solutions to customers.

      Managing Data Backup Systems

      We can design and create data backup plans tailored to each customer’s specific business needs.

      On-Site & Remote Support Service

      When issues arise, we can resolve them either remotely or by direct on-site intervention at your location.

      Service Level Agreement (SLA) for Quality

      Service Agreement to Confirm Quality Maintenance in accordance with the terms provided to the customer.

      Why do you need to use IT services with AquaOrange ?

      AquaOrange Software has over 22 years of experience in the IT field, with a highly skilled and knowledgeable team.
      We have earned recognition from leading companies, with more than 3,500 satisfied customers, and adhere to global operational standards.

      IT Service

      One Stop Service

      We provide complete IT services.
      delivered by certified experts.

      IT Support3

      Service provided by experts

      We can resolve IT issues quickly with a professional team that is certified and ensures accurate problem-solving.

      IT Support

      Fast and cost-effective

      Reducing the need for permanent IT staff helps save costs and ensures uninterrupted workflow.

      FAQ

      Interested in our services? Where should I start?2024-07-16T10:28:24+07:00

      You can submit the number of users that you have and request a quote via:

      sales@aquaorange.co.th / Contact number 02 686 3440

      How can flat rate billing help me save money?2024-07-16T10:29:10+07:00

      Opting for flat-rate billing can save you money by allowing you to budget IT expenses effectively. It helps you focus more on your core business goals by providing tailored service packages for your specific business needs.

      What if I already have an internal IT department?2024-07-16T10:30:20+07:00

      no problem! If you already have an internal IT department, no problem! We can offer scalable solutions that can be customized to meet your specific needs. Whether you need an IT service package, consultancy, security maintenance, or ThaiPC Support services, we make it easy with flexible flat-rate service plans that fit your requirements perfectly.

      What should I do before asking for IT Support?2024-07-16T10:31:23+07:00

      Firstly, you should record error message details and capture screenshots of the issue for IT support team to accurately resolve the problem. Sometimes simply closing programs and restarting the computer to reset the system can fix the issue.

      What is cloud backup?2024-07-16T10:31:59+07:00

      Cloud backup, or online backup, is a process where data backup is transferred to an external server every night. The server is located in a secure data center in Perth. Cloud backup is safe, reliable, and easy to manage and verify.

      How are service costs calculated?2024-07-16T10:32:34+07:00

      Our service management includes fixed monthly costs. Once you sign a contract, our Managed IT Services cover maintenance and support for all components of your network.

      What is IT service management?2024-07-16T10:33:05+07:00

      IT service management refers to managing all of your organization’s information technology needs. This includes sourcing the best hardware and software suited to your organization, installation, technical support, and IT staffing requirements. Additionally, it involves providing emergency consultation and assistance to ensure your business continues to operate smoothly and efficiently.

      Service contracts for management typically last for how long?2024-07-16T10:33:35+07:00

      Service contracts for management vary based on user preferences. Some clients prefer monthly programs, while others opt for multi-year contracts. Our service agreements typically start at 6 months, providing flexibility to tailor and enhance services according to long-term business needs.

      Is free antivirus software good? Can I use free antivirus?2024-07-16T10:34:13+07:00

      Free antivirus software can be adequate depending on the usage and needs of your organization. However, if your customers require high detection rates tailored to their organizational needs for protecting against spyware, malware, and viruses, we recommend contacting us. We’re happy to assist you with the latest antivirus software solutions.

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      About us

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