Professional IT Support Services
Comprehensive IT Support Services by a team of experienced Thai and international professionals with over 22 years of experience. Serving over 3,500 clients, we guarantee high service standards.
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Our IT Support services
IT Support On-Site
- Support On-site at our office
- Remote Support to Fix Issues Remotely
- Install Anti-Virus & Spyware Systems
- Check Software & License Validity
- Available as One-Time, Monthly, or Yearly Services
- Provide Summary Reports for Each Service
Firewall & Security
- Design VPN Network Systems
- Install and Maintain Fortinet and Sophos Firewalls
- Anti-Virus Software Installation Services
- Setup and Configure Load Balancing Systems
- Setup and Configure Load Balancing Systems
NAS & File Server
- Manage File Server & Restore Systems
- Install Data & Cloud Backup Solutions
- Accessible via Web Browser & Smartphone App
- Manage Cloud Storage Systems
- Quick and Efficient File Access in All Formats
VPN system
Managing infrastructure
Install Active Directory
Manage CDN (Content Delivery Network) and Security
Domain and Web Hosting
Install Microsoft Azure
AWS Cloud services
DevOps services
Database management
Using our IT Support Services
**Terms and conditions set by the company
Price & Packages for IT Support
| Price / Month | 3,500 | 4,500 | 8,000 | 12,000 | 18,000 |
|---|---|---|---|---|---|
| Count of units | 1 – 30 | 1 – 20 | 20 – 40 | 40 – 70 | 80 – 100 |
| Server / NAS | 1 – 2 | 1 – 2 | 2 – 3 | 3 – 5 | 5 – 7 |
| Network | 1 – 2 | 1 – 2 | 2 – 3 | 3 – 5 | 5 – 7 |
| On Call | On Call & Remote Support Unlimited 8X5 MON – FRI 09.00 am – 6.00 pm | ||||
| Remote | |||||
| On Site | No | 1 / Month | 2 / Month | 2 / Month | 4 / Month |
| Service | Preventive & Corrective Maintenance 8×5 MON -FRI 9.00 am – 6.00 pm | ||||
| Emergency | 1 / Contact | 1 / Contact | 2 / Contact | 3 / Contact | 3 / Contact |
| New Sparepart – |
No | Yes | Yes | Yes | Yes |
Benefits of using IT Support
- 1Create an innovation opportunities
- 2Aid in recovery from unforeseen crisis
- 3 More to focus on core business
- 4 Mitigate organizational risks
- 5 Ensure compliance and maintain data security
- 6 Create competitive advantages
- 7 Enhance competitive edge through continuous development
- 8 Flexible hiring options
- 9 Free from long-term commitments
- 10 Flexibility in hiring staff
- 11 Reduce employee costs
- 12 Increase control over IT-related decisions
- 13 Receive quality service from IT-related experts
- 14 Provide unlimited service of location
Computer Maintenance
Monitor and maintain PC / Laptop / Server hardware and various software to ensure smooth operation
Network Maintenance
Monitor and ensure connectivity and functionality of network systems and internet to ensure normal operation
Security Check
Monitor, assess risks, and protect against threats that affect computer and IT security systems
Accessory Maintenance
Monitor and ensure normal operation of peripheral IT devices and connections, such as phones, printers, and UPS
Server Maintenance
Monitor server operations,
configure related software, and manage permissions
Software Check
Monitor and prevent unauthorized software usage, inappropriate website access, and violations of computer laws
Our customers exceed 3,500 organizations.
AquaOrange Software has over 25 years of extensive experience in providing IT solutions, operating with global standards, and a dedicated team of experts ready to continuously enhance our work and services.
We are certified by
leading organizations both domestically and internationally.
FAQ
You can submit the number of users that you have and request a quote via:
sales@aquaorange.co.th / Contact number 02 686 3440
Opting for flat-rate billing can save you money by allowing you to budget IT expenses effectively. It helps you focus more on your core business goals by providing tailored service packages for your specific business needs.
no problem! If you already have an internal IT department, no problem! We can offer scalable solutions that can be customized to meet your specific needs. Whether you need an IT service package, consultancy, security maintenance, or ThaiPC Support services, we make it easy with flexible flat-rate service plans that fit your requirements perfectly.
Firstly, you should record error message details and capture screenshots of the issue for IT support team to accurately resolve the problem. Sometimes simply closing programs and restarting the computer to reset the system can fix the issue.
Cloud backup, or online backup, is a process where data backup is transferred to an external server every night. The server is located in a secure data center in Perth. Cloud backup is safe, reliable, and easy to manage and verify.
Our service management includes fixed monthly costs. Once you sign a contract, our Managed IT Services cover maintenance and support for all components of your network.
IT service management refers to managing all of your organization’s information technology needs. This includes sourcing the best hardware and software suited to your organization, installation, technical support, and IT staffing requirements. Additionally, it involves providing emergency consultation and assistance to ensure your business continues to operate smoothly and efficiently.
Service contracts for management vary based on user preferences. Some clients prefer monthly programs, while others opt for multi-year contracts. Our service agreements typically start at 6 months, providing flexibility to tailor and enhance services according to long-term business needs.
Free antivirus software can be adequate depending on the usage and needs of your organization. However, if your customers require high detection rates tailored to their organizational needs for protecting against spyware, malware, and viruses, we recommend contacting us. We’re happy to assist you with the latest antivirus software solutions.
