Remote Support Service

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Remote Support

It is to receive notification of usage problems via Line or Email to request IT assistance. Then remote control the problem machine with a remote program such as Anydesk or Ultra Viewer.

Why should we use Remote Support?

There is a problem but you can still use the internet.

You can still access the internal internet and have already installed the remote program.

The problem is caused by the software inside the device.

Problems caused by software inside the device which can still use the internet

It is not a server that serves many clients.

Must not use the server or main machine.

Want speed to solve problems

Need speed and urgency to fix.

Select maintenance time for Remote Support

1 Month

฿300/device/month

Install office programs and general programs
Install Anti Virus program
Check the machine’s performance
Set up email on Outlook, Thunderbird
Set up a printer or scanner
Solve common computer problems
Unlimited number of times per month

Request a quote

3 Months

฿250/device/month

Install office programs and general programs
Install Anti Virus program
Check the machine’s performance
Set up email on Outlook, Thunderbird
Set up a printer or scanner
Solve common computer problems
Unlimited number of times per month

Request a quote

6 Months

฿220/device/month

Install office programs and general programs
Install Anti Virus program
Check the machine’s performance
Set up email on Outlook, Thunderbird
Set up a printer or scanner
Solve common computer problems
Unlimited number of times per month

Request a quote

FAQ

Frequently asked questions

Interested in our services? Where should I start?Shahan2024-07-16T10:28:24+07:00

Interested in our services? Where should I start?

You can submit the number of users that you have and request a quote via:

sales@aquaorange.co.th / Contact number 02 686 3440

How can flat rate billing help me save money?Shahan2024-07-16T10:29:10+07:00

How can flat rate billing help me save money?

Opting for flat-rate billing can save you money by allowing you to budget IT expenses effectively. It helps you focus more on your core business goals by providing tailored service packages for your specific business needs.

What if I already have an internal IT department?Shahan2024-07-16T10:30:20+07:00

What if I already have an internal IT department?

no problem! If you already have an internal IT department, no problem! We can offer scalable solutions that can be customized to meet your specific needs. Whether you need an IT service package, consultancy, security maintenance, or ThaiPC Support services, we make it easy with flexible flat-rate service plans that fit your requirements perfectly.

What should I do before asking for IT Support?Shahan2024-07-16T10:31:23+07:00

What should I do before asking for IT Support?

Firstly, you should record error message details and capture screenshots of the issue for IT support team to accurately resolve the problem. Sometimes simply closing programs and restarting the computer to reset the system can fix the issue.

What is cloud backup?Shahan2024-07-16T10:31:59+07:00

What is cloud backup?

Cloud backup, or online backup, is a process where data backup is transferred to an external server every night. The server is located in a secure data center in Perth. Cloud backup is safe, reliable, and easy to manage and verify.

How are service costs calculated?Shahan2024-07-16T10:32:34+07:00

How are service costs calculated?

Our service management includes fixed monthly costs. Once you sign a contract, our Managed IT Services cover maintenance and support for all components of your network.

What is IT service management?Shahan2024-07-16T10:33:05+07:00

What is IT service management?

IT service management refers to managing all of your organization’s information technology needs. This includes sourcing the best hardware and software suited to your organization, installation, technical support, and IT staffing requirements. Additionally, it involves providing emergency consultation and assistance to ensure your business continues to operate smoothly and efficiently.

Service contracts for management typically last for how long?Shahan2024-07-16T10:33:35+07:00

Service contracts for management typically last for how long?

Service contracts for management vary based on user preferences. Some clients prefer monthly programs, while others opt for multi-year contracts. Our service agreements typically start at 6 months, providing flexibility to tailor and enhance services according to long-term business needs.

Is free antivirus software good? Can I use free antivirus?Shahan2024-07-16T10:34:13+07:00

Is free antivirus software good? Can I use free antivirus?

Free antivirus software can be adequate depending on the usage and needs of your organization. However, if your customers require high detection rates tailored to their organizational needs for protecting against spyware, malware, and viruses, we recommend contacting us. We’re happy to assist you with the latest antivirus software solutions.