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Zoho Desk

Multi-channel software for customer service to boost satisfaction and retention.

Over 50,000 businesses worldwide trust Zoho Desk to enhance employee efficiency, boost customer satisfaction, and create loyalty. Transform your customer service with the industry’s first context-aware help desk.

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Trusted by Leading Global Companies

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The capabilities of Zoho Desk include

Many channels

omnichannel video
Manage conversations with your customers across multiple channels such as email, chat, phone, social media. and your website Easily respond and perform follow-up activities

Workflow is automated.

Make repetitive manual actions easier It’s automatic. and manage complex cross-functional service processes Identify bottlenecks in your process and follow up on responsibilities at all timesworkflow automation video

Platform

Connect Zoho Desk with other tools that your team uses and add custom capabilities through the REST API. You can also build internal apps that use your own help desk via the SDK. Become a creator!

Self-service features

Embed knowledge bases, user communities, and AI capabilities into your website, SaaS products, and mobile apps to help customers find answers quickly.

artificial intelligence

Proactively triage support tickets Analyze customer emotions and identify anomalies in ticket traffic using Zia, the AI-powered assistant for Zoho Desk.

Broad agent performance improvements

Transform how your team defines performance and enables agents to reach their full potential.

Provides 24/7 support without a team from around the world.

Create effective self-service operations and encourage customers to find solutions on their own.

Manage support processes without errors

Ensuring the foundation of customer support processes is appropriately tailored, making the lives of your representatives easier. Clearly defined processes are created for efficient agents and satisfied customers.

View complaints from start to finish

Providing consistent, high-quality support to your customers, whether you sell products or services. Maintain the ability to help create customer satisfaction and address ticket issues promptly.

Work with related businesses and
Expanded scope to cover businesses of all sizes

IT/ITES
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Enterprise
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Telecom
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Telecom
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SMB
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Increase efficiency
Selling, marketing, and customer service with Zoho CRM.

Features that make selling easier Zoho CRM Plus has everything you need to grow your leads. Expand new customer base, increase sales, create customer satisfaction. and measure sales performance

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