Zoho Desk
Multi-channel software for customer service to boost satisfaction and retention.
Over 50,000 businesses worldwide trust Zoho Desk to enhance employee efficiency, boost customer satisfaction, and create loyalty. Transform your customer service with the industry’s first context-aware help desk.
Trusted by Leading Global Companies
The capabilities of Zoho Desk include
Many channels
Manage conversations with your customers across multiple channels such as email, chat, phone, social media. and your website Easily respond and perform follow-up activities
Workflow is automated.
Make repetitive manual actions easier It’s automatic. and manage complex cross-functional service processes Identify bottlenecks in your process and follow up on responsibilities at all times
Platform
Connect Zoho Desk with other tools that your team uses and add custom capabilities through the REST API. You can also build internal apps that use your own help desk via the SDK. Become a creator!
Self-service features
Embed knowledge bases, user communities, and AI capabilities into your website, SaaS products, and mobile apps to help customers find answers quickly.
artificial intelligence
Proactively triage support tickets Analyze customer emotions and identify anomalies in ticket traffic using Zia, the AI-powered assistant for Zoho Desk.
Work with related businesses and
Expanded scope to cover businesses of all sizes
IT/ITES
Enterprise
Telecom
Telecom
SMB
