The IT outsourcing provider partnered with Nouryon to deliver a customized solution that addressed the specific challenges. The solution included:
1. **Bilingual IT Staff:** Trained IT professionals who were fluent in both Thai and English were identified and recruited to provide seamless communication and support.
2. **Technical Expertise:** The recruited IT experts possessed diverse technical skills, certifications, and experience, allowing them to handle a wide range of IT issues.
3. **Flexible Engagement:** The IT outsourcing provider offered a flexible engagement model, allowing Nouryon to scale IT support resources based on demand.
4. **Onboarding and Training:** The selected IT staff underwent comprehensive onboarding and training, ensuring familiarity with Nouryon’s IT infrastructure and processes.
5. **24/7 Support:** The IT outsourcing team was available around the clock to provide prompt assistance and support, ensuring minimal disruptions.